Frequently Asked Questions
About Payday Loans
What is a payday loan?
A payday loan is a short-term, small-dollar loan, often used to cover unexpected expenses or to bridge a temporary gap between paychecks. A payday loan is a financial solution that provides an alternative to bouncing checks or paying late fees. Payday loans are used to cover short-term financial situations - they are not a long-term financial solution.
How often can I use a payday loan?
National Cash Advance is regulated by state and federal laws. Depending on your state's laws, there may be specific guidelines regarding the use of a payday loan. To find out more about payday loan terms in your state, click here to contact one of our locations.
How are payday loans regulated?
National Cash Advance is regulated by laws and officials at both state and federal levels, including the Consumer Financial Protection Bureau. In addition, as members of the Community Financial Services Association of America, we follow all industry Best Practices to provide the most beneficial, responsible payday loan service.
Is my credit score checked before receiving a payday loan?
No, our approval process does not consider or impact a customer’s FICO score, but we may evaluate your credit eligibility by using a custom scoring model developed by Experian. To learn more, visit or contact one of our locations.
What are your hours?
Our store hours vary by location. Click here to view the hours of the location nearest you or call 1-877-462-2227 to be connected to your nearest location.
Is my transaction confidential?
We respect our customers' desire for privacy in managing their personal financial matters. Our payday loan transactions are confidential, and your personal information will be treated accordingly.
How can I find a location?
Find the store nearest you by putting in your zip code here.
What is the CFSA?
The Community Financial Services Association of America (CFSA) is the only national organization dedicated to promoting responsible regulation of the payday advance industry and consumer protections through CFSA's Best Practices. CFSA is committed to working with policymakers, consumer advocates and CFSA member companies to ensure that payday advances are a safe and viable credit option for consumers.
How does the cash advance process work?
Receiving money at one of our locations is simple. Just follow these steps:
- Find the location nearest you by entering your zip code or address in the box on the right.
- Bring two forms of identification, your most recent proof of income, your checkbook, your latest checking account statement, and verification of your Social Security Number with you when you visit your location.
- Complete a short application, write a check for the loan amount plus fees, and receive your money on the spot.
It's that easy. To learn more about the loan process, visit our Get a Loan page for more details.
Loan Information and Details
What is the process for getting a payday loan at a location?
The application process is efficient and simple, taking only 10-15 minutes. Below is a summary of how it works. For more information on your specific state, click here.
|A Secure, Professional Process|
|Day 1||Visit center with identification, most recent proof of income, checkbook, latest checking account statement, and verification of your Social Security Number|
|Complete short application|
|Sign agreement and write personal check for the loan amount plus fee|
|Make appointment to return and repay loan|
|Receive cash or check on the spot|
|Due Date||Return on your due date to pay loan off in cash and reclaim your personal check|
How much does a payday loan cost?
The fees are specific to your state, which can be viewed on the Fees & Terms page.
A typical fee is $15 per $100, which is an annual percentage rate of 391.07% for a two-week term.
Often, the cost of a cash advance may be lower than the alternatives considered by many people, such as paying a bill late or incurring overdraft fees from banks and credit unions.
|Service||Median Size||Median Fee||APR|
|Source: FDIC Study of Bank Overdraft Programs 2008 and Company data|
How are fees established?
Fees vary depending on the amount of your payday loan and your state of residency. Our fees are in compliance with all applicable state and federal laws.
How is my loan amount determined?
In many states the maximum loan amount available is regulated by state law. Within the allowed range, you qualify for a particular loan amount based on your current income, whether you work full or part time. To view the available loan amounts in your state, click here.
How much can I borrow?
The maximum available loan amount is determined by the law in each state. Your specific loan amount will be based on your income and whether you work full or part time. To view the available loan amounts in your state, click here.
What do I need to get a payday loan?
To qualify for a loan, you must provide two forms of identification, your most recent proof of income, your checkbook, your latest checking account statement, and verification of your Social Security Number. No personal property is required to get a payday loan. To view more details on what to bring to a National Cash Advance location in your state, click here.
If I already have another payday loan outstanding, can I still qualify?
We follow all federal and state laws, and the ability to have multiple loans depends upon the state regulations. Please keep in mind that having more than one loan out at the same time could make it more difficult to repay your loans.
When will my loan be due?
Typically your payday loan will be due on your next payday. Every state has its own set of rules and regulations that we follow. To find out more details in your state, please contact your nearest location.
How and when will I know my loan has been approved?
Processing your completed application at a location will only take a few minutes. Once processing is complete and you are approved, we'll review the fees and terms for your payday loan, and you’ll receive the money you need during that visit.
What if I change my mind after taking out a payday loan?
We abide by CFSA Best Practices and state laws regarding rescission, which enable you to rescind the transaction at no cost within a certain time period by returning the full amount of the advance. Contact your local National Cash Advance location for state specific rescission policies.
How do I repay my loan?
When you apply for a loan in a store, you will return on your due date to repay the total amount due.
What if I can’t repay my loan on the due date?
We will work with you to establish payment arrangements. In addition, we're committed to collecting past due accounts in a professional, fair, and lawful manner in accordance with applicable state and federal laws.
Can I pay off my loan early?
Yes. Please contact the location in which your loan originated if you want to pay your loan off early. In some states, you may be entitled to a refund for part of your loan fee.
Can I renew or roll over my advance by just paying the fee again on my due date?
We follow all federal and state laws, and the ability to renew an advance depends upon the state regulations. Please contact your local center for further information.
About Title Loans
What is a title loan?
If you own the title to your vehicle, a title loan allows you to borrow cash based on its value. You can leave with the money you need, and keep driving your car while you pay back your loan.
How fast can I get my money?
The application process will take about 15 minutes, and you can leave with your money the same day.
When will I get my title back?
We will return your title to you as soon as your loan is paid off.
Can I drive my car while I have the loan?
Yes, you get the money you need and keep driving your car.
How is the loan amount determined?
The loan amount offered to you primarily depends on the value of your vehicle.
Is there any prepayment penalty?
No, there is no prepayment penalty. You may pay off your loan at any time before the due date if you wish.
How much does it cost?
The cost of the loan varies. Please contact a participating center for more details.
What do I need to bring to get a title loan?
Please bring the following items:
- Free and clear vehicle title
- Proof of residence (utility bill)
- Two forms of ID
- Vehicle (for inspection only)
If there are two owners on the vehicle, both parties must be present.
Is a car inspection required?
Yes, your vehicle will be inspected when qualifying for a loan.
I’ve had a bankruptcy in the past. Can I still get a loan?
Yes — as long as your bankruptcy has been discharged.
Does my car need to be paid off?
Yes, your car must be paid off and you should have possession of the title, with no other lien holders on the title.
Must the car be registered under my name?
Yes, the car must be registered under your name, and the registration must not be past due. If there are two owners, both parties must be present.
About Tax Services
Why should I go to National Cash Advance for Tax Services?
National Cash Advance and eTax Partners make filing taxes easy for you. We prepare and file your returns quickly and accurately. Our centers are open year-round to answer any questions – not just during tax season – and there are no long lines to wait in. Our partner, eTax, has been providing professionally prepared federal and state tax returns for over 26 years.
How much does it cost to file my taxes at National Cash Advance?
Costs for our certified tax services start at $59 for federal returns and increase based on level of complexity – our average fees are typically lower than companies whose primary business is filing taxes.
How long does it take to get my refund?
You can visit a participating National Cash Advance and have your taxes prepared and filed same day. Per the IRS, the majority of electronic filings are processed in 21 days or less.
What do I need to bring?
- Wage statements (Form W-2) for you and your Spouse
- Interest or other income earned statements (Form 1099-DIV or 1099-INT)
- Social Security Number (you, your spouse, children and other dependents)
- Copies of your mortgage statement (Form 1098) if applicable
- Two forms of ID (valid government-issued photo ID and one additional ID)
- Other relevant documents (for example, those showing real estate taxes paid or student loan interest paid, tuition, summary of charitable donations)
Do I need to make an appointment?
Appointments are not required. You can contact any of our locations to make an appointment or walk into a location at any time.
How is National Cash Advance connected with eTax Partners?
eTax Partners is a tax preparation service that has provided professionally prepared federal and state tax returns since 1988. With their experience and ours, you can feel confident filing your taxes with us.
Find a Location
Start the process for a payday loan by entering your zip code, address, city or state.